WhatsApp & phone
Fastest for urgent booking questions, itinerary changes, and trip-day issues. UAE and Egypt numbers listed on this page.
We're here to help 24/7
Contact FBN Travel
We're here to help you plan your perfect trip. Get in touch with our travel experts through any of the methods below, and we'll respond promptly.
Recommended
Quick support via WhatsApp
Available 24/7
Instant responses
Multi-language support
Phone Support
Speak directly with our travel experts
Available 24/7
Multi-language support
Quick response
Live Chat
Instant help with our chat support
Available 24/7
Average response: 30 seconds
Multi-language support
Email Support
Send us a detailed message
Response within 2 hours
Detailed inquiries
Attach documents
Send us a Message
Our Offices
UAE Branch
Main Office
Tamani Arts - Office 1456 Al Asayel St - Business Bay - Dubai
Open 24 hoursGulf Standard Time (GST)
Egypt Branch
24 Ahmed Oraby St, El Qwmia, Zagazig, Al-Sharqia, Egypt
Daily: Open until 11 PMEgypt Standard Time (EET)
Frequently Asked Questions
How quickly will I receive a response?
We typically respond within 2 hours during business hours, and live chat responses are usually within 30 seconds.
What information should I include in my inquiry?
Please include your travel dates, destination, number of travelers, and any specific requirements or preferences.
Do you offer 24/7 support?
Yes! Our phone support and live chat are available 24/7.
Can I speak to a travel specialist?
Absolutely! All our support staff are trained travel specialists who can help with complex itineraries and special requests.
Contact FBN Travel for booking help, quotes, and after-sales support. Choose WhatsApp, phone, live chat, or email — our team supports travelers in English and Arabic from UAE and Egypt offices.
How to reach FBN Travel
Live chat & GENIE AI
Open live chat for human agents or the AI hub for planning questions. Both link from this page and fbntravel.com/help.
Email & contact form
Send non-urgent inquiries with your booking reference. You receive a confirmation reference when the form is submitted.
Office locations
UAE (Dubai) and Egypt branches with hours and map links — useful for in-person trade and corporate inquiries.
Help Center & FAQ
Policy answers on refunds, insurance, and visas live at fbntravel.com/help and fbntravel.com/faq before you call.
System status
Check fbntravel.com/status for website, API, and database health before reporting a platform-wide issue.
Who should contact us?
Travelers with active or upcoming bookings who need changes, refunds, or payment help.
Visitors requesting quotes for packages, visas, car rental, Meet & Assist, VIP travel, or private jets.
Fastest path to resolution
Have your booking reference and payment email ready. For policy questions, search the Help Center first — then WhatsApp or chat for escalation.
Emergency travel disruption? Use the phone line on this page; routine questions can use chat or email.
Contact & support FAQ
- What is the best way to contact FBN Travel?
- WhatsApp and live chat are fastest for active bookings. Email and the contact form suit detailed or non-urgent requests. Policy answers are in the Help Center and FAQ.
- Is FBN Travel support available in Arabic?
- Yes. Support is available in English and Arabic via WhatsApp, phone, chat, and email — including Arabic routes such as fbntravel.com/ar/contact.
- What should I include when contacting support?
- Your booking reference, travel dates, passenger names, and the email used at checkout. For payment issues, note the charge date and last four digits if applicable.
- Where are FBN Travel offices located?
- FBN Travel lists UAE (Dubai) and Egypt office details on this contact page, including hours and map links.
Emergency Travel Assistance
If you are traveling and need urgent help (missed flights, hotel check-in issues, or safety concerns), call our 24/7 support line right away — the same team answers emergency and standard calls.
Call 24/7 Support